Refund policy

We offer a 30-day return window for eligible items. To start a return, please contact us at natbeauty.nb1@gmail.com.

Returns will only be accepted once approved by our support team. Please do not send any items back before contacting us, as unauthorised returns cannot be processed.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right, either through a replacement or refund.

Exceptions / Non-returnable Items

For hygiene reasons, certain beauty and personal-care items cannot be returned unless they arrive damaged or defective.

Refunds

Once your return is approved, we’ll notify you via email. Refunds will be issued to your original payment method. Please allow 3–10 business days for your bank to process the refund.

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